voco St. Johns Solihull, an IHG Hotel

From the moment we arrived until the moment we left everything about the hotel was exceptional The warm welcome by the reception staff the room the location the bar staff. Just one huge blip in the whole experience that nearly ruined everything about the reason for our visit. We took the advice from the reception staff to book us a Taxi to attend the Utilita Arena unbeknown to us as we are not local we trusted the recommended Taxi Firm Driver to take us to the Correct Venue. The reception did also helpfully from their local knowledge tell us to attend well ahead of the Take That concert time due to Friday evening traffic congestion. The Taxi driver unbeknown to us took us to the NEC the wrong venue. It was after he had dropped us off and was having a pre concert meal and drinks excited about the forthcoming event that we learnt from staff present that we actually needed to be in Birmingham City Centre near the Canal. Immediately we were stressed but fortunately due to the staff at the NEC quickly got a Taxi and arrived late to the performance by 15 minutes but fortunately Olly Murs was late starting and we didn't miss the Main event Take That. In summary do not trust the Hotel's recommended Taxi Firm quite clearly some of the employees ie our Taxi Driver didn't have the local knowledge of where we should of been when we clearly said to him the Utilita Arena and stick with Uber Taxi's. £45 going plus £5 tip £35 Uber Taxi return Arena to Hotel. Otherwise A Fantastic Weekend and we are back in June for Pet Shop Boy's At The Utilta Arena Birmingham not the NEC

The room was neat and tidy. Friendly staff.

The room was clean and very comfortable. The room facilities were very good and included a complimentary bottle of water, biscuits, tea, coffee etc. iron, ironing board. Breakfast was excellent.

The hotel is fairly recently renovated so the rooms are comfortable and bathrooms clean and modern. (Large showers which we like and the lack of a bath didn’t bother us.) We also liked the adjoining rooms for our family and the breakfast had a good choice and was tasty. The location is very good - within easy walking distance to Solihull shops and restaurants, and close to the M42 and airport. We chose to return to this hotel because we feel it’s great for our family and good value for money. And all the staff are so friendly - the icing on the cake : )

My husband, grandson, and I stayed for two nights we had a suite and it was lovely, There was a seating area with a sofa bed and a separate bedroom, and there was so much space we never felt on top of each other, The room was clean and tidy on arrival.